FAQ

What print formats are available?

All prints, except for the "You Never Know" series, are crafted using limited-edition manual analog printing techniques. We use C-print for color images and silver gelatin print on baryta paper for black and white images.

 

What payment methods do you accept?

We accept payments via PayPal and direct invoicing. Other payment options can be arranged upon request.

What delivery options are available and how much do they cost?

We offer worldwide shipping, with delivery costs included in the price of the print.

 

How long will my print take to arrive?

Orders are typically ready within 3-5 business days. Delivery times vary based on your location. All orders are shipped from Berlin, DE.

What are the dispatch policies?

All unframed prints are shipped rolled in a tube to ensure safe delivery. Framed prints are shipped in a box marked "fragile" for added protection.

What is the return policy?

Since these are art pieces, we do not accept returns.

What if my print arrives damaged?

If your print arrives damaged, we will replace it. Please provide photos or a video of the damage so we can file a claim with the shipping service for insurance purposes.

Can I order a personalised print?

Prints from the site can be ordered in any size up to 2 metres on the long side. If you like an artwork from another platform, contact us to discuss details and receive a custom offer for printing other images.

Do you offer wholesale orders or corporate collaborations?

Yes, we welcome corporate collaborations and can provide special terms for large orders.

Does Alexey work on commercial projects?

Yes, the artist is available for commercial commissions, including creating and producing series of images for private and corporate clients.

How do I contact Alexey for a commercial or press inquiry?

You can reach us via email at kiselefalexey@gmail.com or by filling out the form on our "Contact" page.

Can I use your photos for commercial purposes?

All our photos are protected by copyright. To obtain a licence for commercial use, please contact us.